Support and Services
Support Services - Get assistance from the AFGROW experts to resolve your technical issues.
Professional Services - Get technology and consulting expertise from our team for specialized solutions for AFGROW: COM scripting, AFGROW plugins development, crack growth data modeling. If you are interested in Professional Services, please contact LexTech at +1 (937)438-0300 or info@lextechcentral.com.
Support Services
| Standard Support ($150/user/year). |
Premium Support |
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To purchase Standard Support download application form, and fax completed form to 1-888-414-8208.
24 business hours maximum response time for majority of cases | 4 hour maximum response time for majority of cases, 24x7 (excluding holidays).
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| Start with 1 hour of support, additional support can be purchased as needed ($90 per hour).
Billed in 20 minute increments | Unlimited cases
Customized to meet individual/company needs. |
| Email, Professional Help forums. | Email, Professional Help forums
Live phone support is available.
15% Discount on Professional Services.
Quarterly account reviews
Contact LexTech for pricing |
Customer Support offers these high quality levels of service for any customer.
Email AFGROW Customer Support
All inbound emails are queued, measured in severity, assigned a case, and tracked through completion. All customers get the same priority. The email response offers an effective channel to communicate directly with the AFGROW team.
Professional Help Forums
Your answer may already be publicly available. This Professional Help forum is monitored by AFGROW team experts.
Prioritized Response Time
Response time is prioritized based on the issue severity. Customers will be assisted on a timely basis.
Case Assignment
Each incident is independently tracked and is issued a case number.
Live Phone Support
Premium Support customers can call LexTech from 9am to 5pm ET, Monday through Friday excluding holidays to arrange direct phone support.